It is the aim of New Car Contract Contract to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriateperson in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 023 8009 0019
or write to us at Unit 25 Acorn Business Park, Empress Road, Bevois Valley, Southampton , SO140JY
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service https://www.financial-ombudsman.org.uk/contact/index.html non-financial complaints can be directed to Trading Standards.
You must do this within six months of our final response. Please see link for the financial Ombudsman leaflet. https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 023 8009 0019
New Car Contract
Unit 25 Acorn Business Park
YRAM Solutions Ltd t/a New Car Contract is an appointed representative of Auto Protect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 312143 ) and which is permitted to advise on and arrange general insurance contracts. YRAM Solutions Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 620132. All finance is subject to status and income. Written Quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.
Registered in England & Wales with company number : 07809250 | Data Protection No : ZA084908 | VAT No : 121 9086 30
Registered Office : Unit 25 Acorn Business Park, Empress Road, Bevois Valley, Southampton, SO140JY
Copyright © 2019 New Car Contract, All rights reserved.